Front Office Agent - Batumi | ss.ge - დასაქმება

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ID 8178539

28.03.2025 / 16:15

Front Office Agent - Batumi

ლე მერიდიენ ბათუმი all classified ads(14)

natia.stambolishvili@marriott.com

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Location: Batumi

Sphere: Hotel, Tourism

Work schedule: full time

Experience: 1-3 years

price with deal

Le Meridien Batumi Hotel is pleased to announce vacancy for the position of a Front Office Agent.

Under the supervision of the Front Office Manager, the front office Agent is responsible for ensuring that guests are check in - check out according to the standards of Marriott International.

Main duties and responsibilities will include:

Check in the arriving guest and check out the departing guests in a friendly and caring manner;
Upon check in, register guest and assign rooms;
Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards;
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges;
Receive payment from guests. Settle the guest account and give copy of the invoice;
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints;
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests;
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities;
Possess a working knowledge of the room reservation procedures.

Requirements:

1-2 years` experience in Front Office Agent role;
You must deal in a polite and sophisticated manner and have an excellent command of the Georgian, English, languages, both spoken and written;
Able to work in a fast paced environment and can multitask;
Ability to remain calm and composed under pressure;
Flexible in terms of scheduling;
Excellent grooming standards;
Applies a professional, confidential and ethical approach at all times.

How to apply:

Applicants interested in this position and whose qualifications match the requirements are welcome to send their CV in at natia.stambolishvili@marriott.com and state the position title in the subject line.

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